My order is delayed, what should I do?
We're sorry for the wait! Contact us via Live Chat, email [email protected], or call +44(0)20 7483 8435. We’ll look into it right away.
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Order Queries
Can I cancel or amend my order?
Once placed, orders cannot be amended. If you need to cancel, let us know as soon as possible via Live Chat, email [email protected], or call +44(0)20 7483 8435.
When will I receive my order confirmation email?
Immediately after checkout! If you don’t see it, check your spam/junk folder or contact us for help via Live Chat, email [email protected], or call +44(0)20 7483 8435.
I received a faulty item, what now?
Faulty items are rare, but if you suspect an issue, return it with a completed Returns Note. If confirmed as faulty, you’ll get a full refund including postage.
Can I have my order gift-wrapped?
Yes, we offer free, minimalist gift-wrapping with a personalised note and a black bow. You can apply this to your order by ticking the 'Sending as a gift?' checkbox in the cart.
I received my order in two deliveries - will I be charged twice for shipping?
Not at all! You only pay for one delivery per order, even if it arrives in multiple parcels.