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Immediately after checkout! If you don&#x2019;t see it, check your spam/junk folder or contact us for help via Live Chat, <a href="https://wa.me/447517296584/" id="isPasted">WhatsApp</a>, email <a href="mailto:%22customercare@saharalondon.com%22">customercare@saharalondon.com</a>, or call <a href="tel:%2202074838435%22">+44(0)20 7483 8435</a>.

Immediately after checkout! If you don’t see it, check your spam/junk folder or contact us for help via Live Chat, WhatsApp, email customercare@saharalondon.com, or call +44(0)20 7483 8435.

When will I receive my order confirmation email?

Order Queries

How much is delivery?

How long will my order take to arrive?

Who will deliver my order?

Do you deliver internationally?

Will I need to sign for my order?

Can my order be left with a neighbour?

Can I order now for delivery at a later date?

Will I have to pay customs or duties?

Delivery

How do I return my online order?

How does your in-store returns policy differ from online?

How long do I have to return an item?

When will I receive my refund?

Do you refund delivery costs?

Do you offer free returns?

Can I return my online order to a store?

Are there any items I can’t return?

Can I return items from two separate orders in one parcel?

Returns & Refunds

My order is delayed, what should I do?

Can I cancel or amend my order?

I received a faulty item, what now?

Can I have my order gift-wrapped?

I received my order in two deliveries - will I be charged twice for shipping?

How can I leave feedback?

Reviews & Feedback

The item I want is sold out, will it come back?

Why can’t I find the product I’m looking for?

Where can I find size information?

Products & Stock

What payment methods do you accept?

Can I buy a Sahara Gift Voucher?

What amounts are available for Gift Vouchers?

Promotional Terms & Conditions

Payments, Promotions & Gift Vouchers

I forgot my password - how do I reset it?

How do I check my order history?

Account & Orders

Looking for a Sahara Boutique near you?

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How do I sign up for Sahara SMS updates?

How do I sign up to receive the Sahara Catalogue?

General

When will I receive my order confirmation email?Updated 3 months ago