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<p>We process refunds within 14 days of receiving your return. Please allow 21 days for the refund to appear in your account. You will receive a confirmation email once your refund has been successfully processed.</p>

We process refunds within 14 days of receiving your return. Please allow 21 days for the refund to appear in your account. You will receive a confirmation email once your refund has been successfully processed.

When will I receive my refund?

Returns & Refunds

How much is delivery?

How long will my order take to arrive?

Who will deliver my order?

Do you deliver internationally?

Will I need to sign for my order?

Can my order be left with a neighbour?

Can I order now for delivery at a later date?

Will I have to pay customs or duties?

Delivery

How do I return my order?

How long do I have to return an item?

Do you offer free returns?

Can I return my online order to a store?

Are there any items I can’t return?

Can I return items from two separate orders in one parcel?

My order is delayed, what should I do?

Can I cancel or amend my order?

When will I receive my order confirmation email?

I received a faulty item, what now?

Can I have my order gift-wrapped?

I received my order in two deliveries - will I be charged twice for shipping?

Order Queries

How can I leave feedback?

Reviews & Feedback

The item I want is sold out, will it come back?

Why can’t I find the product I’m looking for?

Where can I find size information?

Products & Stock

What payment methods do you accept?

Can I buy a Sahara Gift Voucher?

What amounts are available for Gift Vouchers?

Promotional Terms & Conditions

What is the Warehouse Sale?

Why is something I added to my bag now out of stock?

Which countries qualify for the Warehouse Sale?

What are the delivery options for Warehouse Sale orders?

How long do I have to return an item bought in the Warehouse Sale?

Warehouse Sale

Payments, Promotions & Gift Vouchers

I forgot my password - how do I reset it?

How do I check my order history?

Account & Orders

When will I receive my refund?Updated a month ago