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Returns & Refunds

How do I return my order?

Simply use the Returns Note included with your order. To be eligible for a full refund, items must be unworn, with tags attached and in a resaleable condition. Whenever possible, please return items in their original packaging. Shoes must be returned

How long do I have to return an item?

You have 28 days to return full-price and sale items. We don’t offer exchanges online, if you’d like a different size or item, we recommend placing a new order. For hygiene reasons, earrings are non-returnable. To be eligible for a full refund on all

When will I receive my refund?

We process refunds within 14 days of receiving your return. Please allow 21 days for the refund to appear in your account. You will receive a confirmation email once your refund has been successfully processed.

Do you offer free returns?

Unfortunately, returns are at your own cost. We recommend using a tracked service and keeping proof of postage.

Can I return my online order to a store?

Yes! You can return online purchases to any Sahara boutique. Refunds will be processed within 48 hours. (This does not include concessions or independent Sahara stockists.)

Are there any items I can’t return?

For hygiene reasons, earrings are non-returnable. To be eligible for a full refund on all other items, please return them in their original packaging. Items must be unworn, with tags attached and in a resaleable condition. Please ensure shoes are als

Can I return items from two separate orders in one parcel?

Yes, you can return items from multiple orders in a single parcel. Just make sure to include the returns paperwork for both orders so we can process your return quickly and accurately.